Frequently asked questions
How do I book?
Please complete the form on the Booking Request page and we will follow up within 72 hours! Once your request has been confirmed available, you will receive an agreement and invoice for the $100.00 deposit. The signed agreement and deposit must be received to reserve your set and date. The remaining balance will be due one week prior to the date of your event.
Are there any requirements?
If your package includes a bounce house, it needs to be set up within 100 feet of an electrical outlet (an appropriate extension cord will be provided by our team).
If your party is outdoors, a shaded location or canopy will be required if the temperature forecast is 79 degrees or higher.
If your party is outdoors, we require a clean and level surface to set up the equipment on. We cannot set up on uneven surfaces such as dirt or gravel.
We do ask that our client is present at the time of delivery and throughout the entirety of their rental window.
What if it rains and my event is outdoors?
Equipment cannot be set up outdoors if weather forecasts ANY rain or strong winds due to safety. A credit for a future party will be honored if weather conditions are unsafe on the day of the event and no alternative indoor location is provided by the client.
What are the rules for the soft play area?
Equipment is for children up to five (5) years old.
Parental supervision is required at all times during rental.
No shoes are to be worn on any of the Equipment. Bare feet or socks ONLY.
No food, drinks or sweets are allowed in the soft play area or bounce house.
No messy items (i.e. face paint, glitter, markers, etc.) or sharp objects are allowed in the soft play area or bounce house.
A fee will be charged should any of the equipment be damaged or excessively stained and require extensive cleaning.
Equipment cannot be moved once it has been set up by our team.
What are the cleaning procedures of the soft play equipment?
All of our equipment is thoroughly cleaned and sanitized after each use using child-safe products. We also wipe down all of the equipment as we set up on the day of your event to ensure everything is fresh and clean for your little ones!
Is there a delivery fee?
Delivery is included up to 15 miles. Additional delivery fees calculated based upon distance from our home location to your event location.